By the time you hear a delivery slipped, the customer already has.
The late shipment, the stockout, the customs form that never arrived are all sitting somewhere right now, in an inbox, a carrier portal, or a WMS screen. Nobody pulled them together in time, so your team finds out from a customer escalation instead of from their own queue. We fix the workflows where that keeps happening, one at a time.
Late shipments, stockouts, supplier misses, blocked orders, and ETA risk
Month-to-month implementation, cancel anytime
Operations, supply chain, warehouse, procurement, customer service, or leadership teams
Why it keeps happening
The problem shows up after you can act on it
A supplier misses a date, a pick gets held, a document never lands. Each one arrives in a different inbox or portal, so nobody sees the whole picture until a customer is already chasing you.
Answering "where is it" takes three phone calls
Sales, support, and planning cannot see what is blocked, short, or promised without pinging the warehouse or procurement. The answer exists, but only in someone's head or a screen they do not have open.
The report lands after the decision was due
By the time the spreadsheet is reconciled against the ERP, the carrier update, and the WMS, the window to move a shipment or reprioritize has closed. You get the trend a day too late to change the day.
So the instinct is to buy a tracking tool or a fresh dashboard. That is usually the wrong first move, because the problem is not that you lack a screen. It is that the order, stock, freight, and supplier data never meet in one place your team actually works from.
What a month of fixing looks like
We start with one workflow, usually the one your team chases hardest, and we wire the data behind it into something they open every morning.
Supply chain exceptions
Today, someone rebuilds the exception list by hand every morning, pulling late orders off one screen, stock risk off another, and supplier misses out of email. Half of it is stale before the standup even starts.
After a month, there is one queue that shows what is late, blocked, short, or at risk, who owns each item, and where the number came from. The morning review starts from that instead of from a fresh spreadsheet.
Freight bookings and documents
Today, a booking's status lives across carrier emails, a bill of lading someone still has to find, and a customs form that may or may not have arrived. You learn a document is missing when the shipment is already stuck at the border.
After a month, each shipment shows its booking status, which paperwork is missing, and where the carrier actually is, so the gap surfaces while there is still time to fix it.
Customer delivery ETAs
Today, when a customer asks where their order is, support forwards the question to planning, planning checks the warehouse and the carrier, and the answer comes back hours later, if it holds at all.
After a month, support gives a straight ETA from the latest order, warehouse, and carrier data, with an honest caveat when it is not yet firm, before the customer follows up a second time.
How we work
Map the workflow
We follow one workflow end to end and find where orders, stock, documents, and delivery promises start to drift apart.
Decide who checks what
We agree which exceptions need a human, who owns them, and when they escalate, so nothing important slips through without an owner.
Build the tools your team opens daily
We connect the source data and ship the queue, view, or draft your team uses in the morning and through the day.
Tune it with the people who use it
We run it through real volume with your operations, warehouse, and customer-facing people, fix what rubs, then move to the next workflow.
Where AI fits
AI earns its place here when it reads and drafts the tedious parts. It pulls the details off a bill of lading or a carrier email, groups the day's exceptions by severity, summarizes a tangle of supplier updates, and drafts the customer ETA message. It does not decide what ships, what gets reprioritized, or what you promise a customer. Your operators do that, with the source in front of them.
Go deeper on your workflow
If you want to see how one of these actually gets fixed, each guide walks through a single logistics workflow the way we would build it with you.
How to Build Supply Chain Exception Reporting That Teams Actually Use
How to Fix the Warehouse Pick-Pack Handoff Before Promises Break
How to Build a Cleaner Freight Booking and Document Workflow
How to Make Supplier Scorecards and OTIF Reporting Useful
How to Build Inventory Reorder Visibility Before Stockouts Start
How to Improve Customer Delivery ETA Communication
The practical side
Your order, stock, warehouse, supplier, freight, and customer data almost never live in one clean place, and we do not ask you to move it. We connect what you already run:
Every status in the workflow links back to where it came from, so when someone acts on a number they can see the source, and every exception has an accountable owner rather than an anonymous alert.
We work month to month, starting from $4,000/month, one workflow at a time. You can cancel anytime, so the first workflow is a fair test of whether this sticks before you commit to the next.
Common questions
What logistics workflow should we start with?+
Usually the one your team chases hardest: exception reporting, warehouse pick-pack handoffs, freight bookings and documents, supplier OTIF scorecards, inventory reorder visibility, or customer delivery ETAs. If a recurring review still runs on manual spreadsheet cleanup, that is often the fastest win.
Is this warehouse automation?+
No. This is operational implementation. Automation and analytics can help, but the value comes from connecting the order, inventory, supplier, freight, and document steps your team already uses every day, not from installing robots or a new platform.
Where does AI actually help?+
On the reading your team does across five screens. It pulls the details off a bill of lading or a carrier email, groups the day's exceptions by severity, summarizes a tangle of supplier and carrier updates, and drafts the customer ETA message. What ships and what you promise a customer stays a person's call, with the source in front of them.
Tell us the workflow you keep rebuilding by hand
If your team reconstructs the same exception list, ETA answer, or shipment status every day, that is the one to start with. Tell us which it is and we will reply within one business day with how we would approach it. No sales ambush.
Rather score the workflow yourself first? Run the workflow calculator.