The file is open, the customer is waiting, and no one can say what it's waiting for.
A claim stalls because a loss run never arrived. A submission sits because the broker still owes two forms. And every time someone asks "where is this one," an adjuster or underwriter goes hunting through the policy system, the inbox, and a spreadsheet just to answer. We fix the workflow underneath so the answer is already sitting there.
FNOL, documents, severity, coverage context, adjuster assignment, missing information, and escalation status
Month-to-month implementation, cancel anytime
Carriers, brokers, MGAs, TPAs, underwriting, claims, compliance, service, and operations teams
Three places the work jams
The claim can't move until someone checks it by hand
A new claim lands and the adjuster still has to open the policy, confirm coverage, find the forms, and judge how serious it is before it goes anywhere. Until that check is done the file just sits, and the customer waiting on it has no idea why.
The submission is stranded between four systems
A broker's submission arrives as an email with attachments. The loss runs are in the thread, the appetite call lives in someone's memory, the quote status is in a spreadsheet nobody else can see, and the follow-up is whatever a person remembers to chase. Time leaks at every gap.
The renewal and the audit both get rebuilt the night before
When a renewal comes due, or an auditor asks who approved something, the team reassembles the policy data, the claims movement, and the reviewer notes from scratch, right up against the deadline. It works, but it costs a late scramble every single time.
So the instinct is to buy a tool that promises to fix all of this. In insurance that's usually the wrong first move, because the tool still can't see the document that never arrived or the approval that lives in an inbox.
What one month of this actually looks like
Claims triage
Today an adjuster opens each new claim cold. They pull the policy, read the forms, work out which documents are missing, and guess how urgent it is before it goes to anyone. Nothing moves until that reconstruction is finished.
After a month, the same claim arrives in one view that already shows the coverage context, flags what's missing, and marks how severe it looks. The adjuster can see what can move now and what's still waiting on a document, without opening four systems to find out.
Underwriting submission review
Today a submission comes in as an email with attachments. Someone checks whether the loss runs and forms are complete, compares it against appetite, and tracks the quote in a spreadsheet the rest of the team can't see.
After a month, submissions land in a single queue that shows which ones are complete, which are missing information, and where each one stands. The underwriter can review, quote, decline, or send it back without assembling the pieces first.
Renewal and retention
Today the team pulls a renewal together by hand: the renewal date, how the premium moved, the claims history, and whatever the broker last asked for, gathered in the days before it's due.
After a month, renewals show up on a calendar weeks ahead, with the at-risk accounts flagged and the open broker actions attached. The team sees which customers need attention before the date, not after it has already slipped.
How a month works
Map the workflow
We follow one workflow end to end and find every point where a claim, a submission, or a renewal gets reconstructed by hand.
Decide who checks what
We agree what has to be reviewed, and by whom, before anything reaches a customer, and where a case should escalate.
Build the tools your team opens every day
We ship the queues, views, and connections that fit how claims, underwriting, and service actually work, wired into the systems you already run.
Tune it with the people who use it
We adjust it with the adjusters, underwriters, and service team who live in it, then move on to the next workflow slowing you down.
Where AI fits
AI earns its place here by taking the slow reading. It summarizes a claim file, pulls the names, dates, limits, and deductibles out of a form, sorts incoming work into the right queue, and flags the document that's missing. What it does not do is decide coverage, price a risk, or approve a claim. Adjusters and underwriters make those calls, on the evidence in front of them, with a clear record of who decided what and why.
Guides for the workflows we fix most
If you'd rather see the thinking before you talk to us, each of these walks through fixing one insurance workflow the way we'd approach it with your team.
How to Build a Claims Intake and Triage Workflow
How to Build an Underwriting Submission Review Workflow
How to Fix Broker Intake and Quote Handoff Workflows
How to Build Policy Renewal and Retention Workflows
How to Build Insurance Compliance Review Workflows Without Slowing the Business
How to Connect Insurance Customer Service Handoffs Across Teams
The practical part
We connect the systems this work already lives in: policy administration and claims platforms, agency and broker management tools, rating and quoting systems, document and forms libraries, and the spreadsheets and dashboards your team reports from. We don't sell you a new platform to replace them; we make the handoffs between them reliable.
And when compliance or an auditor asks who approved a decision, the answer sits in the system with the policy, the file, and the reviewer's note attached to it, instead of in somebody's inbox.
We work month to month, one workflow at a time, starting from $4,000/month, and you can cancel anytime. We get one thing your team actually uses working before we touch the next.
Common questions
What insurance workflows can Ubisar improve first?+
Most teams start where the pain is loudest: claims intake and triage, underwriting submission review, broker handoffs, renewals, or compliance review. We pick the one that's costing you the most time and start there.
Is this a replacement for our policy admin, claims, or broker management software?+
No. We're vendor-neutral, and we work around the systems you already run. The value isn't another platform, it's making the handoffs, the data, and the review reliable between the tools you already have.
Where does AI help in insurance without weakening control?+
On the slow reading that stalls a file. It summarizes a claim, pulls the names, dates, limits, and deductibles off a submission, sorts incoming work into the right queue, and flags the loss run or form that never arrived. Adjusters and underwriters still decide coverage, price the risk, and approve the claim, with a clear record of who decided what.
Tell us the file that's always stuck
Tell us the one workflow your team rebuilds by hand before every review, whether that's claims triage, a stack of submissions, or the next renewal run. We'll pick the first one to wire together and reply within one business day.
Rather score the workflow yourself first? Run the workflow calculator.